Shipping and Returns
SHIPPING METHODS
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ALL ORDERS ARE SHIPPED WITHIN 1-2 WEEKS AFTER BEING PLACED. IF YOU NEED IT SOONER, PLEASE CONTACT ME AND I WILL DO MY BEST TO ACCOMMODATE YOU.
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`UK ORDERS WILL BE POSTED WITH ROYAL MAIL 2ND CLASS DELIVERY. THERE ARE 1ST CLASS UPGRADES AVAILABLE DURING CHECKOUT.
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INTERNATIONAL ORDERS WILL BE POSTED WITH ROYAL MAIL INTERNATIONAL STANDARD DELIVERY. THERE IS A TRACKED DELIVERY UPGRADE AVAILABLE DURING CHECKOUT
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DURING PEAK SEASON (NOVEMBER - DECEMBER) IT WILL TAKE THE FULL 2 WEEKS FOR ORDERS TO SHIP AFTER BEING PLACED.
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WE CURRENTLY SHIP VIA ROYAL MAIL & MYHERMES AND WE ARE ALWAYS TRYING TO FIND THE BEST, MOST COST-EFFECTIVE SHIPPING OPTIONS AVAILABLE FOR OUR CUSTOMERS.
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WE SHIP WORLDWIDE AND HAVE THE OPTION TO UPGRADE TO TRACKED DELIVERY AT CHECK OUT.
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IF YOU HAVE ANY QUESTIONS ABOUT OUR SHIPPING METHODS, PLEASE EMAIL TINYTORTLE@OUTLOOK.COM OR USE THE ‘CONTACT’ PAGE
RETURNS
I REALLY HOPE YOU LOVE YOUR PURCHASE. HOWEVER, IF YOU WOULD LIKE TO MAKE A RETURN OR EXCHANGE, PLEASE CONTACT - TINYTORTLE@OUTLOOK.COM WITHIN 3 DAYS OF RECEIVING YOUR ORDER WITH THE FOLLOWING INFO:
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ORDER NUMBER
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NAME
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REASON FOR RETURN
IMPORTANT INFO. PLEASE READ:
- ANY ITEMS BOUGHT USING A DISCOUNT CODE CANNOT BE RETURNED, YOU CAN HOWEVER EXCHANGE FOR A DIFFERENT SIZE - PLEASE CONTACT ME WITHIN 3 DAYS OF RECEIVING YOUR ORDER
- SALE ITEMS CAN NOT BE RETURNED
- CUSTOM ORDERS AND PERSONALISED ITEMS CANNOT BE RETURNED OR EXCHANGED
- USED/WORN ITEMS WILL NOT BE REFUNDED
- THE COST OF RETURNING THE ITEM WILL BE PAID BY THE CUSTOMER
- PLEASE ENSURE YOU USE A SERVICE THAT PROVIDES A TRACKING NUMBER OR A SIGNATURE ON DELIVERY (IN CASE THE RETURN GOES MISSING)
- WE ARE NOT LIABLE FOR ANY RETURNS THAT GO MISSING, PLEASE CONTACT THE DELIVERY SERVICE YOU USED IN THIS INSTANCE